请各位英文高手帮我翻译一下，感激不尽

来源：百度知道 编辑：UC知道 时间：2024/05/13 07:07:04
我认为一个客服人员应该有规范的语言，要有耐心，随进应变能力强还要有好的亲和力和沟通能力。我觉得在服务过程中最总要的是倾听因为只有倾听才能帮助客户尽快的解决问题。同时语音语调也很重要，不同的音调会给人不同的感受。
当遇到很生气的客户时我们要边安抚边倾听问题在哪里，然后用耐心的讲解将问题解决。
这就是我对客服的理解。

I think that a customer service staff should have a standardized language, be patient, with the ability to strain into a good affinity and communication skills. I think that in the course of the service is to listen to because only listen to the customer as soon as possible in order to help solve the problem. At the same time tone of voice is also important, different tones give people different feelings.
When faced very angry customers when we have to appease the side issue of where to listen to the edge, then the patient will be on problem solving.
This is what I call the understanding.

用google翻译…… 但有偏差……