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来源:百度知道 编辑:UC知道 时间:2024/05/24 05:22:38
摘要:重庆保险业作为西南地区保险业的龙头,近几年来取得了较快发展。随着中国加入WTO,这意味着重庆保险业在得到发展机遇的同时,将会受到来自国际保险业的严峻挑战。保险服务营销的根本出路在于提高服务质量。判断保险企业服务质量高低的重要标准,在于顾客期望值满足程度,而提高保险服务质量的具体措施,则体现在树立服务至上观念、提高员工服务素质及提供专业化服务等方面。本文阐述了重庆保险业服务营销现状及问题,在对现状进行分析的基础上,指出重庆保险业在服务营销方面应采取的营销策略,提升重庆保险业服务质量,进而发展壮大重庆保险业。
关键词:重庆保险业;服务营销;营销策略
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重庆保险业的服务营销策略研究

Chongqing insurance business take the southwest insurance business the main item, in the last few years obtained has developed quickly. Joins WTO along with China, this means that Chongqing insurance business while obtain development opportunity, will receive from the international insurance business serious challenge. The insurance service marketing's basic outlet lies in the enhancement grade of service. The judgment insurance enterprise grade of service height's important standard, lies in the customer expected value to satisfy the degree, but improves the insurance grade of service the specific measures, then manifests is setting up the service supreme idea, to enhance the staff to serve the quality and to provide aspects and so on specialized service. This article elaborated Chongqing insurance business service marketing present situation and the question, in carries on the analysis to the present situation in the foundation, pointed out that Chongqing insurance busines