请帮忙用英文翻译以下内容：我购物时为什么没有VIP折扣了？是系统故障还是什么原因？请尽快解决，谢谢！

When I was shopping, I found that my VIP discount was unavailable, why?system error or?
I want to know the exact reason, and please recover this problem ASAP.
Regards,
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i didn't receive a discount of VIP.is it a system error or any other problem?please check it for me as soon as possible,many thanks.

why i can't receive VIP discount during the shopping?
is it due to the system problem or else?
could u please fix it as soon as possible.
thanks

Why do not I is not there VIP discount while doing shopping? Is it a systematic trouble or any reason? Please solve as soon as possible, thanks!
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