UC知道求助：有关于call handing techniques
来源：百度知道 编辑：UC知道 时间：2024/06/20 04:18:49
PROCEDURE
Connecting Calls
Use Courtesy and Tact. Try to use the following phrase that will let the caller know that you understand the message and are processing the call to the appropriate party.
“Just a moment, please. I’m connecting for you now.”
Obtain the name of the person or department that the caller wishes to:
“May I have the name of the guest you are calling?”
When a caller asks to speak to a guest, connect the call directly to the guest’s room. Never confirm a guest’s room number to a caller. If you are asked for room number, explain:
“I can connect your call, but I am not permitted to give out room number.” (Tell the guest this is for security of our guests)
Advise the caller that you are connecting the call to the requested extension.
“Just a moment, Sir. I will connect you with our Food & Beverage Manager, Mr. Dolman.”
For calls place to guests, use the guest’s n
Connecting Calls
Use Courtesy and Tact. Try to use the following phrase that will let the caller know that you understand the message and are processing the call to the appropriate party.
“Just a moment, please. I’m connecting for you now.”
Obtain the name of the person or department that the caller wishes to:
“May I have the name of the guest you are calling?”
When a caller asks to speak to a guest, connect the call directly to the guest’s room. Never confirm a guest’s room number to a caller. If you are asked for room number, explain:
“I can connect your call, but I am not permitted to give out room number.” (Tell the guest this is for security of our guests)
Advise the caller that you are connecting the call to the requested extension.
“Just a moment, Sir. I will connect you with our Food & Beverage Manager, Mr. Dolman.”
For calls place to guests, use the guest’s n
程序
连接要求
使用礼貌和得体的。尝试使用以下句子，将让来电者知道你明白的讯息，并正在处理的号召，到适当的党。
“只是一个时刻，请。我连接你现在“ 。
获得该人的姓名或部门来电希望：
“可能我有名称的客户，你都呼吁” ？
当来电要求发言，向客户，连接直接打电话到客户的房间。从来没有确认客户的房间号码告诉一名打电话给。如果你是问房间号码，请解释：
“我可以连接您的电话，但我不准许给予了房间号码。 ” （告诉客户这是出于安全我们的客人）
提醒来电说，您所连接的呼叫请求延期。
“只是一个时刻，主席先生。我将连接您与我们的饮食信息经理先生，杜尔曼“ 。
为呼吁地方的客人，使用客户的名称，以检查房间号码对电话白板，或透过显示在您的终端。
连接呼叫，如果可能的。当扩展繁忙，请来电，如果他/她想举行。
“陈小姐，线路忙，现在，你是否想拥有或可能我一个信息，为您” ？
当扩展不回答，以提供一个信息或网页的人的要求。
“先生陈，该办公室不回答，你是否想留下讯息，或有我的网页，王先生“ ？
把客户对举行
问来电者的许可，把通话保留，等待来电者作出回应。
“可我把你被搁置？先生们，女士们“ （尝试使用客人的姓名，如果可能的情况下）
当重新进入一条线，谢谢来电举行。
“谢谢你等待。我帮你“ 。
当扩展繁忙，请来电，如果他/她想持有或留下讯息。
“线路忙。你是否想持有或将您想要离开的讯息“ ？
回来查看来电者每15秒，直到通话可以连接。
“主席先生，路线仍是忙碌，你是否想继续举行” 。
转移呼叫
解释来电为什么呼吁正在转移。
“主席先生，我们保留代理人可以帮助您与保留。我想转移你对