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Cloze 5
It is very important that a firm （51） attention to the training of its staff as there exist many weak parts in its （52） departments. Staff training must have a purpose, （53） is defined when a firm considers its training needs, which are in turn based （54） job descriptions and job specifications.
A job description should give details of the performance that is required for a particular job, and a job specification should give information about the behavior, knowledge and skills that are expected of an （55） who works in it. When all of this has been collected, （56） a training specification. This specifies what the Training Department must teach for the successful performance of the job, and also the best methods to use in the training period.
It is always difficult to evaluate the costs and savings of a training program. The success of such a program depends （57） the methods used but also on the quality of the staff who do the training. A company can often check

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