请英语好marketing也好的同学帮忙回答下这个问题，答得好的超级追加

focus on customer service, the most important is your staff must be trained, and smile to every customer, even make mistake. staff must ask custommer automatically: are u ready to order, is not wait for the customer call u then u just come. so this make customer u are very enthusiastic(friendly). secondly u can do customer feedback, when the customer leave, u give them feedback form, but u must give prize for them, if the cusotmer fill ou this form carefully ,then he will enjoy 10% discount of our restaurant. Motivate them to do it.

如果您拥有了一家高级餐馆并且想改进职员提供的服务的水平，观察上的研究怎样帮助您实现您的目标？

Firstly,I will try to get the material of the clents of luxury consumptions industry,such as LV,Chanel...
Then I will analyze the potential client's preference of the food.Including the style (Frances,indica,or Chinese buffet)
Then I will invite the target client to attend a mini talking meeting to have a try of our food and to comment and give the suggestion...

If you owned a