求酒店服务指南 英文版

Second, 6.2 stars

6.2.1 reasonable and the basic layout of the hotel for guests at the hotel's normal activities.

6.2.2 Public Information GB/T10001.1 with graphic symbols and GB/T10001.2.

6.2.3 have to adapt to the climate of the location of heating, refrigeration equipment, well-ventilated area.

6.2.4 good conservation facilities and equipment to clean, health and effective.

6.2.5 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said.

6.2.6 be able to provide services in English.

6.2.7 antechamber

a. have hotels and the size of the stars of the suit and the lobby of the help desk;

b. located in the lobby of the General Desk in a prominent position, decoration, light, and there are signs in both Chinese and English; lobby of the 24-hour reception staff to use Putonghua to receive, information, an