英译汉问题11～

来源：百度知道 编辑：UC知道 时间：2024/06/15 19:48:41
What can the institution do to improve itsq? Broadly speaking, a financial institution does two things: (i) provides products and services to its clients, and (ii) engages in financial intermediation and the management of risk. It turns out that along both of these axes – servicing and intermediation – we can define further measures of performance that have a direct positive impact on financial measures, and that are actionable. These are (i) quality of the provided services, and (ii) efficiency of risk management, respectively. There is an accumulating body of empirical evidence that quality
measures are predictive of future changes in shareholders’ value; see Nayyar (1995), Ittner and Larcker (1996), and Fornell, Itner, and Larcker (1996). Why this is the case has been articulated by the propo-
nents of the American Customer Satisfaction Index – ACSI (Fornell et al., 1996):

What can the institution do to improve itsq? Broadly speaking, a financial institution does two things: (i) provides products and services to its clients, and (ii) engages in financial intermediation and the management of risk. It turns out that along both of these axes – servicing and intermediation – we can define further measures of performance that have a direct positive impact on financial measures, and that are actionable. These are (i) quality of the provided services, and (ii) efficiency of risk management, respectively. There is an accumulating body of empirical evidence that quality measures are predictive of future changes in shareholders’ value; see Nayyar (1995), Ittner and Larcker (1996), and Fornell, Itner, and Larcker (1996). Why this is the case has been articulated by the propo-
nents of the American Customer Satisfaction Index – ACSI (Fornell et al., 1996):
机构能做些什么来改善自己的问题呢？概括来说，一个金融机构做两方面的事情：（1）向用户提供产品和服务；（2）从事金融中介和风险管理。其结