急求：提高公司产品及服务质量的意义和方法。要具体的。用英文写的优先，写的好的可以加分。

这是简要：
The key to improving service is motivated employees. Ensure that all the individuals in your business not only know what you expect of them, but also have a vested interest in the business. Your staff must know why you want to keep customers happy, how to do it and also be motivated by you to perform quality service.

这是如何具体提高服务质量：
1. Learn to listen to your customers first. Really listen to them - ask what you can do to help them. This is the most important step in preventing problems and the only way you can solve complaints if they come up.
2. Look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently.
3. Establish an environment where great service is recognized and rewarded and poor service is challenged and rectified.
4. Have weekly fun staff meeting where good service elements are discussed.
5. Ensure that your staff feels they are an important part o