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Because the market compete of vigorous day by day, the big business enterprise robs to share a market quota.In this kind of case, how effectively extend the market share of business enterprise?At this text, aim at this problem, research concerning how effectively raise customer to the business enterprise satisfaction.Study customer to the business enterprise satisfaction, be advantageous to the real need which understands customer, to customer need carry on business enterprise adjustment thus, competition ability and market which raise a business enterprise occupy dint.Concerning promote customer satisfaction, a lot of business enterprises all know this truth, but the few business enterprise would be real to systematically carry on the activity which promotes customer satisfaction.So, this text key how and systematically pay accused, include to collect to keep a customer information among them, make sure customer need item, satisfaction investigate questionnaire layout of printed sh