求酒店总台英语??

来源:百度知道 编辑:UC知道 时间:2024/06/08 17:46:41
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酒店总服务台/前台 Front Dest 为客人办理房间预定、住宿登记、问询、以及贵重物品寄存等服务。所使用的英语会话,基本上是商业英语,因此需注重相应的礼貌和礼节。例如:在询问客人姓名时,最好不要使用“What’s your name?”的方式,最好使用“May I have your name?”(请问您的尊姓大名)这样比较正规的方式。

在接待客人时,常用的四种疑问表达法是:

1、May I …

May I have your name, please? 请问您的尊姓大名?

May I see your passport, please? 请让我看一下您的护照好吗?

May I know your nationality, please? 请问您的国籍是什么?

2、Could you …

Could you fill out the form, please? 请您填写这张表格好吗?

Could you please speak slowly? 麻烦您说慢点好吗?

Could you hold the line, please? 请不要挂电话好吗?

3、Would you …

Which kind of room would you prefer? 请问您喜欢哪一种房间?

How long would you like to stay? 请问您要逗留多久?

What time would you like to eat? 请问您想何时用餐?

4、Shall I …

Shall I make the reservation for you? 请问要我为您安排预约吗?

Shall I call a taxi for you? 我为您叫一辆出租车吗?
1.请问有无贵重物品寄存?
.May I ask if you have valuables in your