UC知道谁帮我在线翻译下 翻译成英文 急啊！！！
来源：百度知道 编辑：UC知道 时间：2024/05/03 04:40:10
一南京城市名人酒店概况．
由著名的美国大木设计、按五星级标准建设的南京名人城市酒店，毗邻鼓楼广场、湖南路中心商业街和狮子桥美食街，与地铁鼓楼站近在咫尺，独擅地利之优。51层的楼高，8万余平米的建筑体量，使她成为金陵的又一地标性建筑。7000余平米的超级娱乐空间，6000余平米的餐饮配套（内设谭家菜、湘菜等不同菜系），硬件一流设计前卫的多款客房，奠定了她金陵酒店业航空母舰的地位。具有人性化的设施配置和个性化的服务追求。
实习心得体会
(一)始终如一坚持"客人永远是对的"的方针
客人是酒店业的灵魂,没客人那么酒店就不会存在了。“客人永远是对的”这句话向服务人员提出了什么样的要求呢？简单的说，就是作为服务人员应该记住，不要说客人“不对”。即使事实上客人是不对的，你也不要说客人“不对”。客人是来“花钱买享受”的，是来接受服务的，而不是来接受批评的。如果服务人员批评客人，说客人“不对”，客人就会认为这是把“花钱买享受”变成了“花钱买气受”所以服务人员不应该批评客人，说客人“不对”。在一个多月的实习中,我没见过一次名人城市大酒店人与客人斗气,挣输赢的事件。
(二员工的服务意识强
酒店员工是直接提给客人提供服务的,员工每天会接触不同档次,不同籍贯的人,针对不同对象进行个性化服务是酒店提高服务质量的根本。以预订部员工为例,员工虽然很少见客人面,但是从声音来辨别出客人是谁,然后进行预订登记,然后记下他来店次数,以及客人爱好等等,这些无不体现了服务意识。
(三)各部门联系紧密
Three years of college life they grew up a lot, have a certain amount of not only improve their English. Schools in the last six months to a five-star hotel has a six-month internship. Through internships and short-term resident visited practice, I am more comprehensive understanding of the visual production process aware of the importance of management practices. To lay a solid foundation for the future study of theory further. Meanwhile, in the attachment process, we have made many friends and former colleagues. In practice, also eat a lot of hardship. Now I will talk about this in my first internship experience and understanding as well as their own gain, attachment, as the name implies, in practice. After a period of the study, or when the end of the study, we need to know. their own needs or should have learned how to apply in practice, since any knowledge comes from practice, to the practice, so should put into practice what they have learned to test what they have learned. Na