酒店确认函的英文格式

Dear Sir/Madam,

I am your customer who is named XXX. I just made a reservation in your hotel and paid the room cost by credit card via the third part agency website--
Formytrit（

my booking number is XXX ,and my check-in date is Feb 14th, 2013. ）. However, unfortunately I don’t get any confirmation email and the booking information can not be found in my booking page.

Could you help me double check and let me know my booking and payment status?

In addition, this time I will bring my family to Thailand ,which including my parents who are more than 70 years old and my 4-year-old kid. My family all expect the exciting trip and the wonderful hotel experience. If you can kindly upgrade my room from current room to a superior one without any extra cost, I will be highly appreciated.

I am looking forward to getting your reply at your earliest convenience.

Yours sincerely
XXX