可以帮忙翻译下面的摘要和关键词吗？急

This paper discusses hotel people how to so as wholeheartedly service attitude and surmount the spiritual consciousness of expectation to offer the most excellent service to customer, so, get the ability that attracts and reserve customer.

关键词 集客力 Gather guest power.
超越期望的意识 Surmount the consciousness of expectation.

100-1=0的服务理念 100-1 = the service concept of 0.
个性化服务 Character melts to serve.

Abstracts: This article discussed about how the staff in the restaurant (wine shop) provide the highest quality service to customers with ‘Delicate Heart and Soul’ service attitude and ‘Exceed the Expectation’ spirits consciousness. And then gain the capability of attracting and keeping customers.

Keywords: capability of gathering customers, the consciousness of exceeding the expectation, ‘100－1＝0’ service mission, customized services

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