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As the national economy and the development of the telecommunications market of the deepening of reform and the implementation of e-commerce, customer-focused marketing idea - CRM in the position of telecom enterprises have become increasingly prominent. Because the characteristics of the telecommunications market demand in the telecommunications market in e-business environment to strengthen the research on it is particularly important. Based on the Huzhou City, telecommunications research and theory of e-commerce and CRM applications, analysis of the telecommunications market customer relationship management features, the existing problems and gives the corresponding recommendations of the Huzhou City Unicom customer relationship management of the status quo, Basic functions in conjunction with the grey system theory loyalty analysis and to identify valuable customers. The article in the theory and methodology of the telecommunications companies to use CRM has a reference value. <