高分：大侠们,请麻烦帮我把这段文字翻译成英语。真心的感谢（谢绝翻译软件）

Abstract 21st century has entered the era of the service economy. For insurance companies, because services and products are the intangible difference, production and consumption of identity, customer participation, and other characteristics, insurance companies, the work attitude of the staff, the quality of their work direct impact on the customer service and product quality perception Evaluation, to a large extent determine the insurer's customer satisfaction and loyaltyLoyal customers are insurance companies based on the survival and development, and remedial services is the insurance company to achieve customer satisfaction and maintain customer loyalty important means. The decision of the failure of the service and customer dissatisfaction is inevitable, for service failures, effective remedial services, insurance companies can be timely understanding of customer needs and improve service quality, can improve customer satisfaction and loyalty, reduce The loss of customers,