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4.售后问题的处理 : post-sale
4.1及时处理索赔问题 timely handling of compensation
因出口产品供货方原因产生的出口产品错发/漏发/质量不合格导致客户提出质量、数量索赔的，业务人员应及时处理。
Sales personnel should conduct in a timely manner on customers' requests of compensation caused by to mis-shipment, incorrect quantity, or unsatisfying quality by the provider.
4.2收集产品反馈信息 feedback collection
收集有关产品质量问题、市场对产品需求的反馈信息，归纳，整理，为产品的整改和新产品开发提供意见和建议。
Collect feedback on product quality and market demand. Provide suggestions and directions for product improvement and for new product development.

4. Aftermarket deal with the problem
4.1 timely processing of claims
Availability of export products due to the reasons for the export products of the wrong / leakage of / failure led to the quality of customer quality, the number of claims, business should be promptly dealt with.
4.2 collect feedback information products
Collection of product quality issues, market demand for the product feedback, sum