那位英语高手可以帮帮忙！拜托跪求！急急急...

来源：百度知道 编辑：UC知道 时间：2024/06/22 16:53:21
今天20：30，1602房客人因为房门钥匙失效无法打开房门，客人打电话到前台投诉，前台服务员已提醒客人不要将手机与房门钥匙放在一起，由于客人在昨天刚刚换的新钥匙所以客人非常生气，GRM接到电话后马上为客人将钥匙送到16层，向客人表示歉意并答应客人送一个果盘到房间，随后GRM将果盘送到客人房间客人并不接受，客人希望这样的事情不要再发生了。
在此客人之前每天都会有大量客人到前台重新做房间钥匙，并对酒店的房门钥匙表示非常不满意。

At 20:30 this evening, the guest in Room 1602 phoned the Front Desk to complain about the fact that he/she couldn't open his/her door because of the malfunction of the room key. The Front Desk staff reminded the guest not to put the room key with his/her cell phone. But the guest was very angry since he/she just had the key changed yesterday. GRM had a new key sent up to the 16th floor as soon as he/she/they got the call, apologized for the inconvenience and promised to send up a fruit basket. But when GRM sent up the fruit basket later on, the guest refused to accept it and expressed his/her hope that such incidents would not reoccur. Even before this incident, there were lots of guests at the Front Desk every day, asking for new room keys and expressing their dissatisfaction with the product.