阅读理解，做一下吧

Elderly people respond best to a calm and unhurried environment. This is not always easy to provide as their behavior can sometimes be irritating（恼人的）. If they get excited or upset, then they may become more confused and more difficult to look after. Although sometimes it can be extremely difficult, it is best to be patient and not to get upset yourself. You should always encourage old people to do as much as possible for themselves but be ready to lend a helping hand when necessary. At the same time it is also important that you don’t make them feel like children.
Failing memory makes it very difficult for the person to recall all the basic kinds of information we take for granted. The obvious way to help in this situation is to supply the information that is missing and help them make sense of what is going on. The information has to be constantly repeated to make up for the poor memory. You must use every opportunity to provide information but remember to keep it simple and str

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