帮忙翻译一下下 很感谢的哟

来源：百度知道 编辑：UC知道 时间：2024/06/13 21:29:18
售后服务，是产品生产单位对消费者负责的一项重要措施，也是增强产品竞争能力的一个办法。售后服务的内容包括：

1、代为消费者安装、调试产品；

2、根据消费者要求，进行有关使用等方面的技术指导；

3、保证维修零配件的供应；

4、负责维修服务；

5、对产品实行“三包”，即包修、包换、包退。现在许多人认为产品售后服务就是为“三包”，这是一种狭义的理解；

6、处理消费者来信来访，解答消费者的咨询。同时用各种方式征集消费者对产品质量的意见，并根据情况及时改进。

After-sales service, is the production of consumer products is responsible for an important measure, but also enhance the competitiveness of a product approach. After-sales services include:

1, on behalf of consumers to install, debug products;

2, in accordance with requests from consumers on the use of technical guidance, etc.;

3, to ensure the supply of repair parts;

4, is responsible for maintenance services;

5, the product of "three packs", that is, repair, shifting,包退. Many people believe that now is the product after-sales service for the "Three Guarantees", which is a narrow sense, understanding;

6, letters and visits to deal with consumers to answer the consumer advisory. At the same time, consumers with a variety of ways of collecting the views of product quality and timely manner to improve the situation.