UC知道急求～请高手帮帮忙论文摘要的英文翻译，谢绝软件翻译
来源：百度知道 编辑：UC知道 时间：2024/06/08 19:25:10
服务管理在整个车站的运作中起着至关重要的作用，本文就人民广场站如何进行服务管理进行了研究。
首先介绍了轨道交通人民广场站的概况，包括地理位置、周边环境等内容；其次介绍了车站在整个城市轨道交通体系中的作用，如提供乘客运输、缓冲换乘客流的作用、服务于社会的平台等功能，并就这些功能的组成部分、运作方法进行了描述及解释；然后阐述了车站在服务管理上发展的重点，车站工作人员所应该树立的思想、具备的服务技能、工作态度以及工作人员在工作中应该如何对待乘客，推行优质服务；分析了人民广场站换乘存在的问题和原因及已经实行的措施；介绍了车站重要的设备组成部分，并就其中的一部分进行了详介；最后介绍了车站为了提高服务质量所推行的一系列举措。
关键词：服务管理
Service in the operation of the station management plays an important role in people's square, station, how service management are studied.
Firstly introduces the rail transit station of people's square, including geographical location, circumjacent environment; etc. Secondly introduces the urban rail transit system in the role of the passenger, if the passenger transportation, buffer change in social service function, the function such as platform, and the function of the part and operation method are described and interpretation, Then elaborates on the development of service management, staff should establish the thought, has the service skills, work attitude and working personnel in work should treat passengers, high-quality service, The people's square station transfer analysis on the existing problems and their causes and has been implemented, Introduces the important part of the equipment, and is part of the detailed interface, Finally introduces the station i