哪位高手可以帮忙翻译一下阿....谢谢了........

来源:百度知道 编辑:UC知道 时间:2024/05/24 20:15:31
随着市场经济的发展,竞争的激烈酒店行业卖方市场逐步转向了买方市场,众多企业在经历了以价格取胜、规模取胜后,已经发展到了目前以服务带动客户满意取胜的阶段。客户关系管理是一种企业战略管理理念和新型的管理机制,本文简单的回顾了客户关系管理的产生及发展历程,对客户关系在饭店业中的应用研究状况进行了初步的总结,提出了加快客户关系管理在饭店业中的实施途径。

With the development of the market economy, intense competition in the hotel industry gradually turned to a seller's buyer's market, many enterprises are experiencing the price to win, the scale of victory, has developed into the current service-driven stage to win customer satisfaction.Customer Relationship Management is a business strategic management concepts and new management mechanism, the paper recalled the simple customer relationship management and the development process of the emergence of customer relationship in the hotel industry in the state of applied research conducted a preliminary summary of the proposed to speed up the customer relationship management in hotel industry in the implementation of channels.

with the development of market-oriented economy, the competitive seller's market in hospitality industry is getting into buyer's market. After many enterprises achieved the succeess through proper prices and large scales, nowadays they have r