狠人翻译一下。。。有关航空的。。。

来源:百度知道 编辑:UC知道 时间:2024/06/25 19:56:09
随着我国市场经济的发展和经济全球化进程的加快,航空公司服务质量和管理体系将面临着一轮新的考验,同时也给航空公司新的机遇。随着各航空公司竞争的加剧,人们已经开始认识到,民航生产增长滞缓、经济效益滑坡,一方面却有市场需求不振等客观因素,但核心问题是服务竞争,管理粗放。我国航空公司也将面临严峻的挑战。只有潜心研究航空公司的内在规律,客观总结先进航空公司的服务质量,理性地结合中国民航具体实践,整体提升目前的管理状况,中国民航才有生存和发展的空间。所以如何完善高质量的服务体系,提升管理服务的价值,将是各个航空公司的重要课题。文章在对相关文献进行全面梳理与分析的基础上,提出了航空公司服务质量管理体系的理论基础。然后通过实证研究,建立了服务质量和管理基本框架;同时提出了具体的对策与建议。

As China's market economy development and the acceleration of the process of economic globalization, airline service quality and management system will face a new round of tests, but also new opportunities for airlines. With increased competition among airlines, people have begun to realize that the Civil Aviation sluggish production growth, economic decline, lack of market demand on the one hand, there are objective factors, but the core problem is that service competition, extensive management. China's airlines will also face severe challenges. Only by studying the internal laws of the airline, airlines and objective summary of the advanced quality of service, a rational combination of the concrete practice of General Administration of Civil Aviation of China, enhance the overall management of the current situation, General Administration of Civil Aviation of China have the space for the survival and development. So how to improve the quality of the service system and enha