UC知道求达人帮忙翻译,中翻英(个人简历)
来源：百度知道 编辑：UC知道 时间：2024/05/29 23:26:19
有5年知名外资大企业客户服务,销售助理和经理助理相关工作经验.具有良好的团队合作精神,思维敏捷并且动手能力强.有良好的沟通协调能力,能很好的处理与上下级同事或客户间的关系;有较强的责任心,并善于发现工作中可以完善的环节,且找到改善方法,更好的提高工作效率;学习和变通能力强,可以较快适应新环境,掌握新技能.
客户服务部分:维护老客户,安排定仓,出货,追踪等,联系其他部门或国外同事处理突发事件,平息客户抱怨.根据客户要求提供增值服务.
销售支持部分:协助销售开发新客户,搜集潜在客户信息,合理利用公司资源,协调其他职能部门,制定满足不同客户需求的各种不同方案和流程,向国外询价议价,给客户报价.
经理助理部分:完成各种周/月报告,以及不定期复杂报告;整理资料,分析市场销售动态,帮助经理制作演讲材料(PPT等);自学和研究各种系统功能并做培训;筹划组织客户活动;管理办公室其他大小事务.
客户服务专员(customer service executive): 接听各类咨询查询电话,安排预约取件.处理初级投诉,联系客户处理疑难件问题.
大客户服务专员(key account executive): 处理大客户从咨询,取件开始到投诉索赔等所有问题.跟进客户要求定期完成货物追踪报告.维护并且保持与客户间良好关系.
投诉处理: 聆听客户抱怨投诉,安抚客户不满情绪,查询了解事件详情,制定合理解决方案.搜集服务失败案例,分析找到流程漏洞,向管理层提出改善方案.
信控代表(credit control agent): 整理帐单发票,回答客户关于帐单的疑问,负责公司应收帐款,制作简单财务报表,处理帐款及时核销.
5 years of large foreign funded enterprises well-known customer service, sales assistants and assistant manager of relevant working experience. Has a good team spirit, quick thinking and strong hands. There is good communication and coordination capacity, to deal with a very good colleague or a superior-subordinate the relationship between customers; have a stronger sense of responsibility and good work can be found to improve the link, and find ways for improvement, better efficiency; learning and adaptation ability, and can quickly adapt to the new environment, to acquire new skills .
Customer service components: the maintenance of the old customers, arrangements will be warehouses, shipping, tracking and so on, to liaise with other departments or colleagues abroad to deal with emergency cases, end customers complained. Based on customer requests for value-added services.
Sales support for parts: the development of new retail customers, potential customers to gat