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TECHNICAL ENGINEER
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.

PROFESSIONAL EXPERIENCE
1998-Present TECHNICAL ENGINEER
mERCER INE.,Albany,NY
Plan,coordinate, and execute hardware,software and network installation,configuration,maintenance,troubleshooting and repair operations for service contract clients.Specialize in maintaining IBM and Mac PCs,and peripherals with emphasis on networking environments.

Develop and implement service schedules,systems and procedures to assure delivery of quality,cost-efficient technical services.
Quickly diagnose causes of systems failures and malfunctions to ensure highest operating efficiencies,reliability,and quality performance standards.
Respond immediately to emergency situations with sensitivity to deadlines and customer needs.
Assist network engieers woth installation and trobleshooting of Appleshare and Novell systems.
Analyze client equipment and operations to de