谁帮忙翻译摘要,谢谢！...

:In travel movable process, the guide rise to the predominant function, guide the quantity of the service relates to the whole quantity of tour product.To become a can duct into visitor to dulcify the state to serve the master, must strengthen the ego management, be good at the ego management.Currently, guide for earning" outside piece" or private take to" discount", shorten the beauty spot visit time consumedly, make guest tired from rushing around on duty.The strong line of guide requests the guest to attend the self-provided item, taking the high expenses, increasing the shopping to order or prolong shopping time personally.Lower the service standard if guest's nonappearance self-provided item or not shopping or little shoppings,, give guest the facial expression see, even jilting the regiment, injuring visitor's benefits seriously.From this, the guide exists many problems in the service process.This thesis carries on the study analysis for the existen