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In the past, when people had problems, they went to their families or friends to get advice. Today, it is possible to get advice from radio shows, TV programs and telephone hot lines, too. A hot line is a telephone line that offers a direct way of getting in touch with advisers. Most hot lines are completely anonymous——callers do not have to say their names or telephone numbers. Most hot lines are usually free, too. Callers do not have to pay for the advice or the phone calls——even if the calls are long distance. At some hot lines, the advisers are volunteers. Other hot lines pay their advisers for their work. Usually the advisers are professionals with years of education and experience, but sometimes, the advisers have only taken a short class before starting to work on the hot line. All the advisers listen to people and help them settle their problems.
adviser 顾问 anonymous 匿名的
distance 距离 volunteer 志愿者
professional 专业人员 settle 解决
1. The hot

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