急求 关于CRM客户管理系统的英语论文

CRM was the recent years compares the upsurge the software, along with the Major industry CRM market's saturation, more and more vision went to Small and medium-sized enterprise's CRM. along with the market change, market competition's focal point already changed the brand from the product competition the competition, the service competition and the customer competition, specially who can establish with the customer and maintain one kind of long-term good cooperation, has the customer resources, to win the customer trust, the correct analysis customer demand, who can formulate the science enterprise business strategy and the market marketing strategy, produces product which is suitable for sale, provides satisfaction the customer service, thus raises the market share rapidly, the gain biggest profit, increases the enterprise core competitiveness. The present paper mainly introduced under the B/S pattern the customer relations management system management system's des