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来源：百度知道 编辑：UC知道 时间：2024/05/10 23:17:48
Workflow: An Introduction
Rob Allen, Open Image Systems Inc., United Kingdom
Chair, WfMC External Relations Committee
INTRODUCTION
Workflow is important. It’s a valuable technology. It is also a discipline,
practice, and concept. Like knowledge management, all types of
vendors claim that their product or service is “workflow” because it’s
so important. It has taken the Workflow Management Coalition
(WfMC) some five years of constant collaboration and education to
achieve a common appreciation of what workflow really is, and what
it is not. In those five years, the technology and deployment practice
have developed and matured substantially, such that we may have
difficulty in recognizing five-year-old workflow products!
It is very important that workflow is correctly implemented, because
the technology has a significant impact on the operations of an organization.
For example, the 1998 Viewstar installation in th
Rob Allen, Open Image Systems Inc., United Kingdom
Chair, WfMC External Relations Committee
INTRODUCTION
Workflow is important. It’s a valuable technology. It is also a discipline,
practice, and concept. Like knowledge management, all types of
vendors claim that their product or service is “workflow” because it’s
so important. It has taken the Workflow Management Coalition
(WfMC) some five years of constant collaboration and education to
achieve a common appreciation of what workflow really is, and what
it is not. In those five years, the technology and deployment practice
have developed and matured substantially, such that we may have
difficulty in recognizing five-year-old workflow products!
It is very important that workflow is correctly implemented, because
the technology has a significant impact on the operations of an organization.
For example, the 1998 Viewstar installation in th
工作流程：简介
罗布艾伦，英国开放图像系统公司 ，工作流程管理联盟对外关系委员会主席
导言
工作流程是非常重要的。它是一个宝贵的技术。它也是一门规则、实践和概念。像知识管理，因为它如此重要,因此所有类型的供应商都声称，他们的产品或服务是“工作流程” 。工作流程管理联盟（MFMC）花费了大约5年的时间通过不断协作与教育达成了一个共同的认识——什么是真正的工作流程。在这些五年来，相关理论和实践已经开发得相当成熟，但是，我们可能还很难见到经历五年发展的工作流程的产物！正确的引入工作流程是非常重要的，因为该技术对一个组织的行动力有重大影响。
例如， 1998年英国伦敦Lewisham区理事会财政收益部的Viewstar installation运用以下方法改变了他们在第一个整年的行动力：
•五百万英镑额外收入
•经过弊端调查后通过加快进程的能力和交叉检查节省额外的一百七十万英镑
•节省运营成本五十万英镑
本章在假设读者没有任何相关经验知识的前提下，介绍了当前所理解的“工作流程”。目的是作为一项导引概述，这将有助于与对以后更先进的专题文章的理解。