麻烦哪位高人给翻译一下

来源：百度知道 编辑：UC知道 时间：2024/05/07 06:33:33
论文摘要：本文论述了客户关系管理的基本思想，对它的基本含义、背景、发展史、市场等方面作了一个概述，并且讨论了其中的客户忠诚度的基本概念；重点论述了电子商务时代中客户关系管理系统的应用，并就客户关系管理系统的建设发展趋势进行了阐述。

关键字：客户关系、管理系统、电子商务

Abstract:
This paper discusses the basic of customer relationship management, and its meaning, background, history of development, and overview of market , what's more the customer's loyalty ; Focusing on the use of customer relationship management systems in the e-business era, it explains development trends on the customer relationship management system construction

Key words:Customer relationship, Management system, E-commerce