我的货发了就是买家还没有收到，买家投诉我

Dear Buyer,

First of all, I am sorry that you have not received the goods I sent to you.

Herein, I want to kindly explain to you that, I have really delivered the goods to you, and if necessary, I can show you the copy of the delivery bill.

I promise to you what I said is true. In my opinion, there may be several reasons that you have not received the goods, such as: 1, maybe the logistics comapny delays the transportation; 2, maybe by accident, the address you gave me is not correct or accurate.

So, do not worry too much, I hope you could wait for several days more, if the goods still does not arrive, we can calmly talk with each other to find a solution. I will immediately contact the logistics company, and I ask you to give me your address for confirmation.

I am sorry again and I will try my best to solve the problem.

Thank you in advance for you patiency.

All the Best,