UC知道请翻译论文摘要
来源：百度知道 编辑：UC知道 时间：2024/06/23 04:42:43
随着民航发展，民航服务变的越来越重要，高质量的民航服务成为民航的一种标志——安全，快捷，舒适。在乘客中，有着一群特殊的人，他们是国家重要领导，是公司重要高层，是外国大使。当他们在候机的漫长时间就需要有VIP服务，安全的候机环境，快捷的登机通道，方便的手续代办，舒适的民航服务。机场贵宾中心正是提供这样服务的部门。VIP服务员是实现和体现这一特点的重要组成部分。也是直接面对乘客的窗口，因此VIP服务员的仪表形象，言谈举止，服务态度，服务技能就显得十分重要。面对VIP这样一群特殊旅客，VIP服务员不仅代表自身和机场，还代表着民航系统的形象甚至国家的形象。所以，无论从提高自身素质方面还是从机场，民航系统方面来看，VIP服务员都必须具备专业的职业礼仪素养和服务理念。为旅客提供最优质的服务。做到主动服务，微笑服务，个性化服务。
关键词：职业素养，重要旅客，VIP服务员，服务礼仪，服务理念。
With the development of civil aviation, air services become more and more important, high-quality aviation services as a sign of civil aviation - safety, efficiency and comfort. The passengers, a special group of people, they are important national leadership, the company is an important high-level, a foreign ambassador. When they waiting a long time on the need for VIP service, security, the terminal environment, the faster the plane to facilitate the procedures for agents and comfortable air services. Lounge centre is to provide such services. VIP attendants are realized and reflected the characteristics of an important component part. Is directly face the passenger window, the VIP attendants image of the instrument, Yantanjuzhi, attitudes, service skills it is very important. Faced with such a special VIP visitors, VIP attendants not only on behalf of itself and the airport, also on behalf of the civil aviation system and even the image of the country's image. Therefore, no m