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来源：百度知道 编辑：UC知道 时间：2024/05/12 11:39:48
[摘要]在现代酒店管理中，人性化管理已逐步上升为主流的管理理念。现代酒店的人性化管理，一方面要顾客满意，强调以顾客为中心；另一方面，要把员工满意放在重要位置，强调酒店要以员工为本。提出“员工第一，顾客第二”的管理理念，也就是说没有满意的员工，就没有满意的宾客。本文建议将人性化管理理念引入到对员工的管理中，达到实现员工满意，提高酒店服务质量，从而让顾客更加满意、酒店更快发展的目的。

[关键词]员工管理；员工满意；顾客满意；人性化管理

[Abstract] in a modern hotel management, human management has gradually rise to the mainstream of the management concept. The humanity of modern hotel management, on the one hand to customer satisfaction, that customer as the center; On the other hand, should be satisfied with the staff in an important position, stressed that the hotel staff to be based. The "employees first, customers second" management philosophy, that is not satisfied with the staff, not satisfied with the guests. This paper will propose the introduction of humane management concept to the management of staff, to achieve staff satisfaction and improve service quality hotels, so that customers more satisfied with the hotel faster development.

Key words: staff management; employees satisfied customer satisfaction; humane management