请哪位高手帮忙翻译成英文摘要,急!

来源:百度知道 编辑:UC知道 时间:2024/06/09 00:14:54
银行业的竞争越来越激烈,服务扮演着重要的角色,受到越来越广泛的关注,服务的优质与否关系到客户,更影响到银行自身的形象与竞争优势。银行柜面服务则是银行对外的窗口,是一个与客户交流的平台,也是一个为客户提供金融产品的场所,更是银行服务水平和管理水平的象征。
本文在分析了目前中国工商银行闸北支行柜面服务出现的状况和问题的基础上,就柜面服务的重要性以及如何提高柜面服务的质量提出了自己的观点和建议。希望中国工商银行闸北支行在重视服务的基础上,能够落实优质服务体系的建设,切实地强化服务能力,提高服务水平,这不仅是为了客户,更是为了行业自身的发展。
谢谢!

The increasingly fierce competition in the banking sector, services play an important role, are increasingly widespread concern, and service quality or relationship to the client, but also affect the bank's own image and competitive advantage. Guimian banking services are foreign bank window, is a platform for exchange with customers, is also a provision of financial products to customers premises, is banking services and management level of the symbol.
Based on the analysis of the current Zhabei Industrial and Commercial Bank of China branch Guimian services in the situation and problems on the basis of Guimian on the importance of Guimian and how to improve the quality of services to their views and suggestions. Zhabei hope that the Industrial and Commercial Bank of China branch in priority to services on the basis of quality service to the implementation of the system construction, and services to strengthen the capacity, improve service levels, not only to customers, b