物流专业英语写封Email

Dear Sir/Madam,
Thank you for your delivery of ***(你的货品的名称） which we ordered on **(日期，如April 2). However, we wish to invite your attention to the following points.

The model of the ** is different with your original sample.

This incident has inconvenienced us considerably.We must lodge a claim against you for the amount of ***（索赔数额）.

We hope you will pay special attention to this matter.

Regards

*****(你方署名）

注：邮件不同书信，应避免繁琐，要言简意赅，把意思说明就可以了。另外，即使是投诉索赔，也要保持风度和礼貌，该有的礼节还是要有的。
邮件解释：
很感谢你方于发送过来的我方与。月。日订单的货物。不过，我方希望在以下几点能引起你方的注意。发送过来的货物和我方订的货物不符，这给我方带来了极大的不便和损失。由此，我方有权向你方索赔。。。 希望你方认真对待此事。