急急急！求论文摘要翻译。摘要内容如下：

In China, the railway passenger transport punctuality is not an indisputable fact that the passenger is irresistible. Looking back over the year delayed the case, it can be seen late in the train but in the end of damage to the passengers receive compensation is very small. China's reform and opening up has entered the "Sham Shui Po District," economic development and social transformation of public management and service quality of the ever-increasing demands. Rail passenger operations of public transport services in our country an important part of carrying a huge public service functions, rail passenger operators a direct impact on the quality of our service-oriented government and public administration to build the quality of services.
The article based on my status of rail passenger operations, after studying abroad related to the operation of rail passenger compensation legislation and approach to passenger trains were delayed from the need for relief, accor