急！两句话中翻英

Each year-end Sales Department sends questionnaire of “customer satisfaction survey” to both the past and current customers through telephone, fax, internet or mail. The survey covers the quality, delivery, service, negative impact on customers, customer complaint and others. Based on results of the questionnaire, external customer satisfaction is graded and scored.

External Customer Satisfaction Survey: Sales at the end of each year for the past and existing customers to telephone, fax, web-based survey or by post, the issue of "customer satisfaction survey." Scope of investigation covers the quality, delivery, service, resulting in interference with customers, Customer Complaint and other projects. According to the calculation of external customer satisfaction questionnaire customer satisfaction survey scores.