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English Abstract : On With the development of market economy, changes in marketing methods, in particular the emergence of the network economy, the protection of rights and interests of consumers of difficulty growing, consumer complaints have been increasing, the consumer at the right to claim damages the interests of safeguarding be difficult to implement. In recent years, consumer complaints and the hot, difficult issues, put forward a sound system to protect consumer interests Suggestions

English abstract: This article shallowly discussed along with the market economy development, the marketing way change, specially the network economy appearance, causes the spending rights and interests protection the difficulty to enlarge day by day, the consumer sues the case unceasingly to increase, when consumer expense the rights and interests suffer injury the right to claim compensation maintenance to implement with difficulty. As well as the recent years consumer sued the hot spot